We want you to be completely happy with every purchase from Maryjoy Ravila Retail Mart. If something isn’t right, we’re here to help you resolve it quickly and fairly.

Eligibility for Refunds & Returns

• Products can be returned or exchanged within 7 days of delivery, as long as they are unused and in their original condition and packaging.
• If you received a damaged, defective, or incorrect item, please notify us immediately so we can arrange a replacement or refund.

How to Request a Refund or Return

• Contact our support team at admin@maryjoymarket.store or +63 917 625 3841 within 7 days of receiving your order.
• Provide your order number, a description of the issue, and any relevant photos if needed.
• Our team will guide you through the process and keep you updated every step of the way.

Processing Refunds

• Once your return is received and inspected, we’ll notify you of the approval status.
• Approved refunds are processed within 5 business days and credited to your original payment method.
• If your refund is delayed, please contact us for assistance.

Return Shipping

• If the item is defective or incorrect, we’ll cover the return shipping costs.
• For exchanges or returns due to preference, shipping costs may be your responsibility.

Non-Returnable Items

• Some items, including personal care products, perishable goods, and final sale items, cannot be returned for hygiene and safety reasons.

Contact Us

If you have any questions or need help with a return or refund, our team is ready to assist. Reach out anytime at admin@maryjoymarket.store.

Maryjoy Ravila Retail Mart is committed to making your shopping experience worry-free and enjoyable.